Privacy Policy

Cultivate (Cwm Harry) Cyfyngedig understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who visits this website, Our Sites will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.

Please read this Privacy Policy carefully and ensure that you understand it..

  1. Definitions and Interpretation
  2. Information About Us
  3. What Does This Policy Cover?
  4. What Is Personal Data?
  5. What Are My Rights?
  6. What Data Do You Collect and How?
  7. How Do You Use My Personal Data?
  8. How Long Will You Keep My Personal Data?
  9. How and Where Do You Store or Transfer My Personal Data?
  10. Do You Share My Personal Data?
  11. How Can I Control My Personal Data?
  12. Can I Withhold Information?
  13. How Can I Access My Personal Data?
  14. How Do You Use Cookies?
  15. How Do I Contact You?
  16. Changes to this Privacy Policy

In this Policy the following terms shall have the following meanings:


means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in Part 14, below; and

“Cookie Law”

means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;

Our Site is owned and operated by Cultivate (Cwm Harry) Cyfyngedig, a Limited Company registered in England with the FCA company number 32374 R].

Registered address: Pendinas, Llanidloes Road, Newtown, Powys, SY16 4HX.

VAT number: GB248164593.

Data Protection Officer: Cultivate (Cwm Harry) Cyfyngedig.

Email address: [email protected]

Telephone number: 01686 610 491.

Postal address: Pendinas, Llanidloes Road, Newtown, Powys, SY16 4HX.]

We are regulated by FCA.

This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) and the Data Protection Act 2018 (collectively, “the Data Protection Legislation”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.

Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

Under the Data Protection Legislation, you have the following rights, which we will always work to uphold:

For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 15.

It is important that your personal data is kept accurate and up-to-date. If any of the personal data we hold about you changes, please keep us informed as long as we have that data.

Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.

If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office. We would welcome the opportunity to resolve your concerns ourselves however, so please contact us first, using the details in Part 15.

Depending upon your use of Our Site, we may collect and hold some or all of the personal data set out in the table below, using the methods also set out in the table. Please also see Part 14 for more information about our use of Cookies and similar technologies and our Cookie Policy. We do not collect any ‘special category’ or ‘sensitive’ personal data or personal data relating to children or data relating to criminal convictions and/or offences

Data Collected

How We Collect the Data

Contact information including your title, name, job title, company name, billing address, shipping address, telephone number, mobile telephone number, email address, order leaving instructions.

Via our website, e-mail and phone depending on how you contact us

Credit or debit card details

Via our website or phone depending on how you contact us

We may collect certain information about existing and potential customers. We require this information to respond to specific enquiries, to understand your needs better and provide you with great customer service

Under the Data Protection Legislation, we must always have a lawful basis for using personal data. The following table describes how we may use your personal data, and our lawful bases for doing so:

What We Do

What Data We Use

Our Lawful Basis

To respond to enquiries and to fulfil orders

We need your name, address, contact details, leaving instructions and dietary requirements to be able to deliver your order to you correctly and as you are expecting.

We need your contact number in case of any issue with your order – ie. An item not available, or a problem delivering to your address.


To send marketing information by email about our products, services, offers and news.

We’d like to send you occasional marketing information by email and will only do this with your consent.


To contact you by telephone

We’d like to keep in touch with you in the future to discuss your order. We will not do this if you do not consent to telephone contact.


To take payment and give refunds. We use iZettle to process all payments, Cultivate (Cwm Harry) Cyfyngedig does not store this information. If an order is taken over the phone your payment details will be destroyed at the end of the transaction.

Payment information including your card’s registered address, expiry date and security code.


We will record previously ordered products in your file or online account and may contact you if an item is left in your Online Shop basket to see if we can help.

To enable quick repeat orders, to help manage your stock levels and to provide customer support.


Sales analysis and to help monitor stock levels. To ensure our products, customer service and sales approach meet your needs and remain competitive. We use sales data for internal sales analysis.

Demographic information such as postcode, products and areas of interest.

Legitimate interest

To show you Cultivate adverts over the internet

To keep visitors to our website updated about our products and offers.

For market research purposes. To ensure the website, our products and services meet users’ needs.

To improve our website and follow up specific visits to our website We will analyse visits to and use of our website in order to ensure it meets your needs. If you have visited our site we may contact you by telephone to see if we can help with your requirement.

Cookies, your device type, IP address and location data if you choose to share it with us. Any such data that is personalised to you is held for no more than 36 months before being destroyed.

Legitimate interest

To protect our website

To prevent misuse of our website and to protect the customer data that we hold.

To identify and prevent fraud.

Cookies, your device type, IP address and location data if you choose to share it with us. Any such data that is personalised to you is held for no more than 36 months before being destroyed.

Legal requirement

With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email and/or telephone with information, news, and offers on our products and/or services. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the Data Protection Legislation and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out. We will always obtain your express opt-in consent before sharing your personal data with third parties for marketing purposes and you will be able to opt-out at any time.

Third Parties (including Facebook and Google Analytics) whose content appears on Our Site may use third-party Cookies, as detailed below in Part 14. Please refer to Part 14 for more information on controlling cookies. Please note that we do not control the activities of such third parties, nor the data that they collect and use themselves, and we advise you to check the privacy policies of any such third parties.

We will only use your personal data for the purpose(s) for which it was originally collected unless we reasonably believe that another purpose is compatible with that or those original purpose(s) and need to use your personal data for that purpose. If we do use your personal data in this way and you wish us to explain how the new purpose is compatible with the original, please contact us using the details in Part 15.

If we need to use your personal data for a purpose that is unrelated to, or incompatible with, the purpose(s) for which it was originally collected, we will inform you and explain the legal basis which allows us to do so.

In some circumstances, where permitted or required by law, we may process your personal data without your knowledge or consent. This will only be done within the bounds of the Data Protection Legislation and your legal rights.

We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will therefore be kept for the following periods (or, where there is no fixed period, the following factors will be used to determine how long it is kept):

Type of Data

How Long We Keep It

Identity Information including name and title

36 months

Contact information including Address, email address and telephone number

36 months

Payment information including card details

Card details are not held by Cultivate

Profile information including Purchase history

36 months

Technical information including IP address

36 months

We will only store or transfer your personal data within the European Economic Area (the “EEA”). The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein. This means that your personal data will be fully protected under the Data Protection Legislation, GDPR, and/or to equivalent standards by law.

The security of your personal data is essential to us and to protect your data, we take a number of important measures, including the following:

  • limiting access to your personal data to those employees, agents, contractors, and other third parties with a legitimate need to know and ensuring that they are subject to duties of confidentiality;
  • procedures for dealing with data breaches (the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, your personal data) including notifying you and/or the Information Commissioner’s Office where we are legally required to do so;

We may sometimes contract with the following third parties to supply certain products and/or services.


Activity Carried Out



Shipping Company.

Delivering orders.


Google Analytics

Analysing activity on website


Facebook and Instagram

Communicating with customers


If any of your personal data is shared with a third party, as described above, we will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, our obligations, and the third party’s obligations under the law, as described above in Part 9.

If we sell, transfer, or merge parts of our business or assets, your personal data may be transferred to a third party. Any new owner of our business may continue to use your personal data in the same way(s) that we have used it, as specified in this Privacy Policy.

In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.

11.1 In addition to your rights under the Data Protection Legislation, set out in Part 5, when you submit personal data via Our Site, you may be given options to restrict our use of your personal data. In particular, we aim to give you strong controls on our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from us which you may do by unsubscribing using the links provided in our emails and at the point of providing your details.

You may access certain areas of Our Site without providing any personal data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.

You may restrict our use of Cookies. For more information, see Part 14 and our Cookie Policy.

If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.

All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 15.

There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.

We will respond to your subject access request within one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.

Our Site may place and access certain first-party Cookies on your computer or device. First-party Cookies are those placed directly by us and are used only by us We use Cookies to facilitate and improve your experience of Our Site and to provide and improve our products and/or services. By using Our Site you may also receive certain third-party Cookies on your computer or device. Third-party Cookies are those placed by websites, services, and/or parties other than us. Third-party Cookies are used on Our Site for analysing activity on our website and communicating with customers . For more details, please refer to our Cookie Policy.

To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details

Email address: [email protected]

Telephone number: 01686 610 491

Postal Address: Pendinas, Llanidloes Road, Newtown, Powys SY16 4HX

We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.

Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date. This Privacy Policy was last updated on 8th April 2020.